Privacy Policy
Protecting your personal information matters to us. This policy explains what we collect, why, and how you can control it.
Information we collect
When you submit a request through this site, we collect the information you provide — your name, contact details (email and/or phone), your service location, and a description of your project. We also collect standard technical data automatically, such as your IP address, browser type, and pages visited.
How we use your information
We use your information solely to respond to your request and, where a licensed local plumbing professional is available, to connect you with that professional so they can follow up on your request. We do not sell your personal information to third parties.
Who we share it with
No local professional is connected to this site yet. Your request is stored with us and will only be shared once a professional has been onboarded. You may request deletion of your information at any time.
Cookies and analytics
We use standard hosting and analytics tools to keep this site running and to understand how it's used in aggregate — we do not build individual visitor profiles for advertising. You can control cookies through your browser settings.
How long we keep your information
We retain request information for as long as needed to respond to your request and, where applicable, to support the connected professional's follow-up, after which it is deleted on a routine schedule.
Your choices
You may ask us at any time what information we hold about you, and request that we correct or delete it. Contact us using the details below and we will respond promptly.
A note on state privacy laws
Several US states have their own privacy laws with additional rights for their residents. If you are a resident of one of those states and want to know how it applies to you, contact us and we will follow up directly.